1(800) 642-1422 eduardo@betteremployees.net

 

“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. Heis not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so”     

-Mahatma Gandhi                                    (800) 642-1422  only in USA

Phone   (714) 516-1111

Date: 07/11/13            

Bilingual and Bi-cultural employee training for Hispanics

Dear: [fname]

THE  BENEFITS  OF

“EXTRAORDINARY  CUSTOMER  SERVICE”

The main responsibility of a supervisor, manager, director or owner of a company, is to achieve the goals of your department, division or your company. This is achieved through productive and consistent collaboration, of all employees, whether you are present or not. Getting this collaboration going requires you to guide, motivate, and train them and much more.

The benefits of true and “extraordinary customer service” are numerous. To begin with, many more satisfied and loyal clients are created, who in turn recommend the company to friends, family and co-workers, thereby generating more sales, satisfaction and positive personal relationships.

Satisfied customers want to personally promote your business, and take it upon themselves to do so. They do it spontaneously and with pleasure, because they are grateful and impressed by the product or service; they feel admiration and respect for the company. This direct, person-to-person publicity translates into savings in promotions and advertising; it diminishes the need for marketing campaigns that try to attract new clients to replace those who have left because of poor service.

Another benefit is a reduction in personnel, space and equipment in the complaint department, since there are fewer complaints to resolve. Above all, company workers are more motivated and efficient; there is less frustration as a result of fewer errors in other departments. Communications are improved and teamwork and employee-department collaboration is increased, thereby rendering the company more productive and efficient.

All of this projects an excellent image of the business to the community. In addition, when new products or services are offered, there is a greater probability that they will be acquired because customer trust has already been established. People know they are being offered products that are going to help them, and whose sale doesn’t pursue solely a commission or profit.

For the company that maintains this philosophy, the result is higher earnings, more sustained growth and greater permanence in the marketplace. In other words, “Extraordinary customer service” creates “passionate clients,” which mean more earnings and happiness for everyone.

MY SUGGESTION OF “TED” VIDEO. I HOPE YOU ENJOY IT

Just 4 Fun

Ideas and Insights

CUSTOMER SERVICE STATISTICS

Of your dissatisfied customers, you will only hear from 4% of them. The other 96% don’t complain, and 91% of them just won’t come back. Customer feedback can be hard to obtain – people don’t always want to share feedback or take time to fill out a survey. There are others who think that they shouldn’t “waste their time” giving feedback because a company won’t do anything about it.

70% of customers will do business with you again if you address their complaints. Listening to customers and trying to “make it right” with them can pay off big time in the long run. You can reduce that 91% statistic above if you take the time to resolve customer conflicts and dissatisfaction.

80% of businesses feel they provide superior customer service, while only 8% of their customers think they do. That number is staggering; if you are seeing this disconnect in numbers, it’s time to investigate why customers do not feel you are providing the service you think you do.

Helping companies to profit since 1995

Experience and Knowledge

We have the solution!

At BetterEmployees.net we are committed to help business owners and managers to generate more revenue, contributing to positive change in employees and the organization. We do this by teaching and encouraging their managers, supervisors and employees to give their best, to be more productive, to do things better, and simplify processes for the benefit of all.

We are a professional company with experience that earns the trust and respect of the directors and participants.
Our training programs In Spanish are practical, easy to use and especially effective.
If this is what you are looking for, please review the information that follows, and/or e-mail or call us to answer any questions.
WHO SHOULD CONTACT US: 
  1. You have supervisors and employees who need training in Spanish.
  2. You want to increase the profits of the company and improve productivity and attitude among staff.
  3. You’re looking for a trainer who has more than 15 years of experience developing leaders, can train in native Spanish, and is bicultural.
  4. You need a trainer to teach your employees to solve problems and save hundreds of thousands of dollars to your company?
  5. Over all are you looking for an effective trainer who has a good record of getting results?

The first bicultural LEADERSHIP DEVELOPMENT training program

in Spanish in more than 15 recorded video-conferences, 

created by a Latino for Latinos.

(More than 17 years of experience developing Hispanic leaders!)

Visit our website for more details or call us

www.BetterEmployees.net

IT’S A LOT MORE EXPENSIVE NOT TO TRAIN YOUR EMPLOYEES

If you want to REDUCE your expenses and IMPROVE your profits call us now.

We will tailor a bilingual and bi-cultural training program for your business needs and budget.

For more information on our bi-cultural and bilingual training programs in English or Spanish, for managers, supervisors, lead people and customer service personnel visit our website or call us to (800) 642-1422

http://supervisor-training.betteremployees.net/

     

           


 

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