Extraordinary customer service.
“Extraordinary customer service” is a philosophy. It is a way of life, a heart-felt desire to help and respect everyone.
“Extraordinary customer service” means to think honestly about what is best for one’s client, whether internal (employees, bosses, owners, co-workers, spouses, children, friends) or external (the customers who buy our products and services).
“Extraordinary customer service” means sincerely trying to satisfy cus-tomers’ needs and solve their problems, while respecting their ideas, desires and personal integrity.
“Extraordinary customer service” means avoiding conflict and offering genuine and respectful attention. It’s using appropriate language; it’s attending to clients quickly, within the time period they require; it’s respecting their way of dressing, of speaking, of being. It’s giving them the product or service they really need, not selling or giving them what we happen to have available when other things in the market will better satisfy their needs. This last situation demonstrates true respect for others and affords us huge rewards in the long-term.
“Extraordinary customer service” is helping distance the client from the pain that a bad situation may cause him, in order to help him find satisfaction.