1(800) 642-1422 eduardo@betteremployees.net

The future belongs to those who believe in the beauty of their dreams

— Eleanor Roosevelt

Date: 10/18/011

Bilingual and Bi-cultural employee training for Hispanics

Capacitación bilingüe y bi-cultural para Hispanos

Stop complaining!

Change in management is not always comfortable for organizations and the individuals who make them work. In challenging times, companies go under and people lose jobs, but out of that crisis–the seeds of new opportunities emerge.

Companies are refocused and people are retooled. Never stop investing 5 to 10 percent of your time in your next career and new competencies.

Take the initiative to serve emerging markets by going where the action is. Don’t sit still as a victim complaining how bad the economy is!

The best organizations are looking for people with the right skills and the right motivation to make their strategic opportunities work.

Be of good cheer. Do not think of today’s failures, but of the success that may come tomorrow. You have set yourselves a difficult task, but you will succeed if you persevere: and you will find a joy in overcoming obstacles.

-Helen Keller

Positive attitude is the key to success

A mistake is proof that someone was at least trying to accomplish something. Have you made any mistakes lately?

Helping companies to profit since 1995

Experience and Knowledge

MY SUGGESTION OF “TED” VIDEO. I HOPE YOU ENJOY IT

Just 4 Fun

“Whenever you’re wrong, admit it. Whenever you’re right, shut up”

Ideas and Insights

Extraordinary customer service.

“Extraordinary customer service” is a philosophy. It is a way of life, a heart-felt desire to help and respect everyone.

“Extraordinary customer service” means to think honestly about what is best for one’s client, whether internal (employees, bosses, owners, co-workers, spouses, children, friends) or external (the customers who buy our products and services).

“Extraordinary customer service” means sincerely trying to satisfy cus-tomers’ needs and solve their problems, while respecting their ideas, desires and personal integrity.

“Extraordinary customer service” means avoiding conflict and offering genuine and respectful attention. It’s using appropriate language; it’s attending to clients quickly, within the time period they require; it’s respecting their way of dressing, of speaking, of being. It’s giving them the product or service they really need, not selling or giving them what we happen to have available when other things in the market will better satisfy their needs. This last situation demonstrates true respect for others and affords us huge rewards in the long-term.

“Extraordinary customer service” is helping distance the client from the pain that a bad situation may cause him, in order to help him find satisfaction.

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