Training For First Time Supervisor Employees, Managers And Customer Service Personnel In English Or Spanish

IMPROVE QUALITIES OF AN EFFECTIVE SUPERVISOR

PROFIT BY BRINGING OUT THE BEST IN YOUR EMPLOYEES

Your very first question is why do you need a Hispanic training program for those who you have just assigned as supervisors for the first time?

With over 20 years of experience in training Hispanic first time supervisor employees to develop into effective supervisors, we are confident to say that we have accumulated the most suitable employee training for them as we have interacted with them and know what and how to improve their leadership and supervisory skills.

OUR BILINGUAL AND BI-CULTURAL EMPLOYEE TRAINING PROGRAMS FOR HISPANICS WILL :

• Increase productivity

• Teach supervisors and employees to work together in harmony

• Create positive attitudes

• Develop teamwork

• Build synergy and cooperation

• Reduce conflict resulting in efficiency, less stress and increase productivity

• Improve the overall management-employee relationship

Participants will learn how to communicate effectively and utilize management skills based on respect and motivation rather than intimidation and misuse of authority. These are great qualities of an effective supervisor.

Some topics COVERED IN THE training programs are:

• Motivation: Self-Esteem, Your Mind: “Aladdin’s Lamp”, Positive Attitudes and the Influence of the Environment, How to Establish & Reach Goals.

• Management: Leadership, The Successful Director, Ethics in Business, How to Delegate.

• Supervisor’s Training: Teamwork, Respect and Sensibility, Communication, The Effective Supervisor, How to Discipline, Motivation, Role of the Supervisor, Management Styles.

• Sales & Customer Service: Satisfied Customers Mean More Money, Extraordinary Customer Service, How to Handle Complaints, “Everybody is a Salesperson”, Pain or Happiness, The Successful Salesperson, Gaining the Customers’ Respect, Understanding Marketing, Telemarketing, Closing Techniques.

Our online program covers a wide range of topics, from conflict resolution to performance management, providing invaluable knowledge for those looking to refine their supervisory skills.

See what the training actually looks like — watch a free 15-minute lesson on

“what a supervisor should and should not do”,

no cost, no time commitment

CUSTOMERS FOR LIFE

TRAINING FOR CUSTOMER SERVICE PERSONNEL AND MANAGERS

The purpose of this training is to improve customer service in the workplace through:

• Assuring a positive attitude: amiable, kind, friendly, sincere, helpful.

• Developing better communication: body-language, tone of voice, and wording.

• Improving techniques to reduce stress caused by difficult customers and the organizational environment

Read more to learn about the training sessions>

EFFECTIVE SALES

TRAINING FOR SALESPEOPLE AND TELEMARKETING PERSONNEL

At betteremployees.net we are convinced that the combination of a good attitude with a highly developed aptitude (techniques and knowledge) is the key to achieving success in any job or project.

Read more to learn about the training sessions>

LEADERSHIP

TRAINING FOR FIRST TIME SUPERVISOR EMPLOYEES, MANAGERS AND LEADERS

• What does it mean to be a leader?

• Is the leader born or made?

• What does a leader do?

• Characteristics of an effective leader

Read more to learn about the training sessions>

EFFICIENT SUPERVISOR

TRAINING FOR SUPERVISORS AND MANAGERS

Objective of training: The purpose of this training is to assure the excellent quality of the products and services and the satisfaction of the customers through a positive attitude in the workplace. This, in turn, will achieve:

• Teaching supervisors and employees how to work together in harmony

• Developing better teamwork through the building of synergy and cooperation

• Reducing the conflicts that cause problems, accidents, bad customer service, inefficiency, stress and loss of money

• Improving the management-employee relationship

Read more to learn about the training sessions>

SEXUAL HARASSMENT PREVENTION

TRAINING FOR SUPERVISORS AND MANAGERS

Objective of training: The purpose of this training is to comply with the California Law and more important to review what is Sexual harassment prevention in the workplace to assure a positive and safe work environment.

• Sexual Harassment Prevention

• What is it Sexual Harassment?

• How to prevent it

• What to do in case of Sexual Harassment

• Respect & “No horseplay.”

• Test of knowledge

Most supervisors were promoted — not trained. The qualities above represent what great leadership should look like. The gap between this list and your supervisors’ daily behavior is what’s costing your company.

The lesson of the Effective Supervisor (Supervisor Eficaz) program for Hispanic teams shows exactly how that gap plays out — and what closing it looks like in practice. The lesson is delivered in Spanish, with English subtitles.

See what the training actually looks like — watch a free 15-minute lesson on

“what a supervisor should and should not do”,

no cost, no time commitment, no form to fill out

Our training programs are based on a model that emphasizes effective communication and management skills rooted in respect, sensitivity, and motivation rather than intimidation and the misuse of authority.

These programs aim to empower participants to become better supervisors and team leaders.