The Best Customer Service Training in Spanish

Grow your business and turn your customers into all-time raving fans
with our well-designed training

OUR ON-SITE TRAINING PROGRAM INCLUDES

 
The purpose of Excellent Customer Service training is to improve the retention of customers internal and external in the company through:
  • Assuring a positive attitude: amiable, kind, friendly, sincere, helpful
  • Developing better communication: body-language, tone of voice and wording
  • Improving techniques to reduce stress caused by difficult customers and the organizational environment
We have designed these on-site training programs in Spanish based on my more than 20 years of experience developing successful customer service teams, in the USA and Mexico

SESSIONS OF OUR CUSTOMER SERVICE TRAINING PROGRAM

For optimal results, we recommend having one (3-hour) session every week.

EMBRACING CHANGE

  • Open mind
  • Developing Self-confidence
  • Change to be better
  • Making change permanent

POSITIVE ATTITUDE

  • The attitude
  • Be responsible and accountable
  • Responsibilities
  • Assessment tool of aptitudes & attitudes

THE CUSTOMER

  • Facts about the customer
  • Internal & external customers
  • Understanding the customers’ needs
  • Value of a client

FULFILLING NEEDS

  • Satisfied customers mean more earnings
  • Empathy & respect
  • From pain to happiness
  • Assessment tool for pain or happiness

RAVING FANS

  • What raving fans mean
  • Benefits of raving fans
  • How to gain customers for life
  • Creating a memorable experience

CALL CENTERS

  • Effective Calling Techniques
  • Respect and persistence
  • Tone of voice
  • “Keep connected”
  • Follow up

EFFECTIVE COMMUNICATION

  • What is effective communication
  • Forms of communication
  • Body-language
  • Tone of voice
  • Micro-expressions

“WOW” EXPERIENCE

  • How to improve internal & external customers processes
  • An unforgettable experience
  • Investing in future sales

COMPLAINTS

  • Listening with empathy
  • How to handle a complaint
  • Rules of respect
  • Handling stress and anger
We can adapt the program to the needs of your company.
Participants receive copies of each presentation, exercises, self-assessment tools to develop competencies of attendees and a certificate of participation.
 
Expected outcome:
Participants will be able to understand what outstanding customer service is, how to deal with change, the importance of a positive attitude, and how to treat customers, co-workers and everyone in the workplace with respect and appreciation.
In addition, employee attitude and morale will be elevated allowing greater job performance and satisfaction.

WE ALSO OFFER ONLINE SUPERVISORY & LEADERSHIP PROGRAMS IN SPANISH

SUPERVISORY DEVELOPMENT PROGRAM
FOR SPANISH-SPEAKERS

Online training for supervisors in Spanish

Supervisory Online Training is a new, effective way of learning, because is more flexible and practical for a busy worker. This program was developed by an onsite, Spanish-speaking trainer, and it is affordable.

LEADERSHIP DEVELOPMENT PROGRAM
FOR SPANISH-SPEAKERS

leadership and personal development online program in Spanish

This Personal and Leadership Development Program is an interactive course that combines micro-learning video lessons with written activities, for users to improve upon their leadership skills on their own time.

Contact us to help you design a tailored training program for your company needs and budget. 

Eduardo Figueroa, MBA
Trainer & Author
Over 20 years experience

Customer Service & Leadership Trainer & Author

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