The Best Customer Service Training in Spanish
Grow your business and turn your customers into all-time raving fans
with our well-designed training
Presented on-site or webinar
OUR ON-SITE TRAINING PROGRAM INCLUDES
The purpose of Excellent Customer Service training is to improve the retention of customers internal and external in the company through:
- Assuring a positive attitude: amiable, kind, friendly, sincere, helpful
- Developing better communication: body-language, tone of voice and wording
- Improving techniques to reduce stress caused by difficult customers and the organizational environment
We have designed these on-site training programs in Spanish based on my more than 20 years of experience developing successful customer service teams, in the USA and Mexico
SESSIONS OF OUR CUSTOMER SERVICE TRAINING PROGRAM
For optimal results, we recommend having one (3-hour) session every week.
EMBRACING CHANGE
- Open mind
- Developing Self-confidence
- Change to be better
- Making change permanent
POSITIVE ATTITUDE
- The attitude
- Be responsible and accountable
- Responsibilities
- Assessment tool of aptitudes & attitudes
THE CUSTOMER
- Facts about the customer
- Internal & external customers
- Understanding the customers’ needs
- Value of a client
FULFILLING NEEDS
- Satisfied customers mean more earnings
- Empathy & respect
- From pain to happiness
- Assessment tool for pain or happiness
RAVING FANS
- What raving fans mean
- Benefits of raving fans
- How to gain customers for life
- Creating a memorable experience
CALL CENTERS
- Effective Calling Techniques
- Respect and persistence
- Tone of voice
- “Keep connected”
- Follow up
EFFECTIVE COMMUNICATION
- What is effective communication
- Forms of communication
- Body-language
- Tone of voice
- Micro-expressions
“WOW” EXPERIENCE
- How to improve internal & external customers processes
- An unforgettable experience
- Investing in future sales
COMPLAINTS
- Listening with empathy
- How to handle a complaint
- Rules of respect
- Handling stress and anger
We can adapt the program to the needs of your company.
Participants receive copies of each presentation, exercises, self-assessment tools to develop competencies of attendees and a certificate of participation.
Expected outcome:
Participants will be able to understand what outstanding customer service is, how to deal with change, the importance of a positive attitude, and how to treat customers, co-workers and everyone in the workplace with respect and appreciation.
In addition, employee attitude and morale will be elevated allowing greater job performance and satisfaction.
WE ALSO OFFER ONLINE SUPERVISORY & LEADERSHIP PROGRAMS IN SPANISH
SUPERVISORY DEVELOPMENT PROGRAM
FOR SPANISH-SPEAKERS
Supervisory Online Training is a new, effective way of learning, because is more flexible and practical for a busy worker. This program was developed by an onsite, Spanish-speaking trainer, and it is affordable.
Eduardo Figueroa, MBA
Leadership Development Trainer & Author
Over 20 years experience
CONTACT US
If you are interested in learning how our training programs will help your company be more productive, efficient and profitable by developing better and more effective supervisors and leaders, please call or email me:
Call: (714) 516-1111
Email: eduardo@betteremployees.net
We will help you design a tailored training program for your company needs and budget.
In Person – Online Pre-recorded – Online Live Webinar – Hybrid
