1(800) 642-1422 eduardo@betteremployees.net

Conquer your dreams in your mind, and they will become a reality

Date: 10/31/011

Bilingual and Bi-cultural employee training for Hispanics

Capacitación bilingüe y bi-cultural para Hispanos

Productivity

Many things steal our time and drain our effort despite our great intents. Keep productivity in the forefront of your mind. Plan your month, week and days so that you can stay on target.

1. Assess what important things needs to be accomplished in the upcoming month.

2. Break these items down into weekly increments using a priority scale (what must get first, what is the least important, what has little or no impact on others).

3. Use the items identified for each week and map out a plan of action. Again use a priority scale.

4. Once that is accomplished, break down the items into daily activities. Be realistic and do not overburden yourself or undermine the things that needs to be accomplished.

5. Schedule timelines for each activity. You could use project management tools or simply use a small self designed chart to track your activities.

6. Make sure that you plan on the unexpected…. In other words leave time in your schedule for things that are unpredicted or placed on you by someone else.

7. Be flexible… You might need to alter your plans.

8. Have a back plan even if it is conceptual.

9. Now go ex.ecute and measure your level of productivity.

   

A FABLE

There once were four people named Everybody, Somebody, Anybody and Nobody. An important job had to be done, and Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that, because it was Everybody’s job.
Everybody thought Anybody could do it and that Somebody would do it. But Nobody realized that Everybody thought Somebody would do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done.

Helping companies to profit since 1995

Experience and Knowledge

MY SUGGESTION OF “TED” VIDEO. I HOPE YOU ENJOY IT

Just 4 Fun

Low Self Esteem Support Group will meet Thursday, please use the back door.

Ideas and Insights

The Importance Of Customer Service

Many people don’t realize—or they realize too late—the importance of having a strategy and a plan that involve everyone in the company, in the effort to retain customers and turn them into “passionate clients.” This means making clients fall in love with our products or services and converting them into lifelong customers who, in turn, refer others to the company.

While there are different reasons to have a business, one of them is to generate wealth through profit, or earnings. This allows the business to grow and also creates more sources of employment. But it wouldn’t be possible if the products and services offered weren’t acquired by those predisposed to pay for them: our clients or customers.

Businesses are successful because they solve problems and satisfy the needs of their clients. Only when this is achieved can they generate enough money to cover costs, liquidate debt and make a profit.

It is here that many business people fail. First, because they try to satisfy their own personal needs or those of the company before those of the clients and, second, because they don’t have a real, serious and sincere customer service plan that makes clients want to return.

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